Can I choose my own contractor for a Disabled Facilities Grant?
In most cases, your council will suggest contractors from their approved list. These are builders they know and trust, with experience in home adaptations.
You may be able to choose your own contractor, but the council will usually want to check:
- Their qualifications and insurance.
- That the price is reasonable.
- They can meet the technical standards.
How do councils choose contractors for DFG works?
Councils keep a list of approved contractors who:
- Have proven experience in installing adaptations like ramps, showers, and stairlifts.
- Meet health and safety standards.
- Have the right insurance.
- Understand the grant process.
This makes the process safer and more reliable for residents.
What happens before building work starts?
You should have a pre-start meeting with the contractor and the council’s surveyor or case officer. This is your chance to:
- Check the plans match your needs.
- Confirm start and finish dates.
- Ask how dust, noise, and access will be managed.
- Get contact details for the person overseeing the job.
Always ask for key details in writing.
What can I expect while the work is being done?
Good contractors will:
- Respect you and your home.
- Minimise disruption.
- Follow health and safety rules.
- Keep you updated if something changes.
If problems arise, tell your council straight away. They can hold back payment until issues are sorted.
What happens when the work is finished?
A final inspection checks the work is safe and meets your needs. After this, the contractor is paid. You should also be given:
- Instructions on using new equipment.
- Warranty or guarantee details.
- Contact information if repairs are needed.
What is the Home Adaptations Installers Network (HAIN)?
The Home Adaptations Installers Network is a national scheme that helps people find trusted builders for adaptation work.
HAIN members:
- Have experience in delivering adaptations.
- Meet quality and training standards.
- Commit to safe and respectful working practices.
This gives both councils and residents confidence that the work will be done properly.
What if I’m unhappy with the contractor’s work?
Start by telling your council’s DFG team. They are responsible for making sure the contractor delivers what was agreed. If you’re still unhappy after the council’s involvement, you can use the council’s complaints process (see our separate guide on How to Complain about a DFG).
Summary
- Councils usually work with approved contractors.
- You can sometimes use your own, but checks are needed.
- Expect a pre-start meeting, clear updates, and a final inspection.
- The new HAIN network makes it easier to find trusted builders.
- If you’re unhappy, raise it with your council.
